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FAQ
KEY QUESTIONS
YOUR PROFILE
CHAT ROOM
SETTINGS
PLAYERS
Players can start a live chat at any time. Either they schedule the chat or they go live unannounced. In all cases, you will receive a notification.
There are no restrictions; it varies based on the player and their weekly agenda.
Yes, players read messages. Even when they are not in a live chat, they can read things incognito to see what fans are saying.
Messages are translated for you and player based on your selected languages in the app.
Messages get translated to the player's preferred language.
Click on "Enter now” in the chatrooms when the player is live.
You can review past messages by visiting the players’ profiles or by scrolling through the chat history.
Yes, it’s always the players themselves! They joined The Residency because they really wanted to connect with you in a fun way.
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