FAQ

KEY QUESTIONS

When will the player go live next?
Players can start a live chat at any time. Either they schedule the chat or they go live unannounced. In all cases, you will receive a notification.
How often do they go live?
There are no restrictions; it varies based on the player and their weekly agenda.
Do the players read the messages?
Yes, players read messages. Even when they are not in a live chat, they can read things incognito to see what fans are saying.
Why do the players speak my language? He said he doesn’t speak my language.
Messages are translated for you and player based on your selected languages in the app.
I don't speak the player's language; how do they understand?
Messages get translated to the player's preferred language.
How do I talk to the player?
Click on "Enter now” in the chatrooms when the player is live.
I missed the previous chats. How do I see what has been said?
You can review past messages by visiting the players’ profiles or by scrolling through the chat history.
Are we really chatting with the players?
Yes, it’s always the players themselves! They joined The Residency because they really wanted to connect with you in a fun way.

Your profile

How to customize profile?
Go to your profile section for options to personalize your profile.
How to change username?
Access your profile settings to change your username.
How to add social media links?
Navigate to your profile and add or edit your social media handles.
How to change profile picture?
Currently, it's not possible. In upcoming updates, you can add/change your profile pictures from your settings.

Your feed

When do players react to news about themselves?
The Residency players can react when they want to share their reactions. It’s optional.
How often the feed is updated?
It updates in real-time. We are constantly looking for all the best content for our Residency stars.
Can players tell us what’s fake news?
Yes, a new feature allows players to debunk false stories about themselves.

Chat room

Why are there no stars online?
Players can start a live chat at any time. Either they schedule the chat or they go live unannounced. In all cases, you will receive a notifications.
How often do they go live?
There are no restrictions; it varies based on the player and their weekly agenda.
When will the player go live next?
For planned sessions, check the schedule for the player's next live session. However, players can come live anytime when free. Turn on your notifications!
How do I know when the player is live?
You'll be alerted by a notification when a player goes online. Make sure your notifications are turned on.
Do the players read the messages?
Yes, players read messages. Even when they are not in a live chat, they can read things incognito to see what fans are saying.
How do I talk to the player?
Click on "Enter now” in the chatrooms when the player is live.
How do I reply to a message?
Swipe right on the message to reply or long-press on the message and select “Reply”.
How long have I been locked out of sending a message?
Timeouts vary depending on attendance; users are informed about the pause duration.
How do I add an emoji reaction to a message?
Press and hold a message to access emojis, then select your desired emoji. If someone has already reacted with an emoji, simply click it to add to the count.
How do I translate text?
It should be automatic. If not, click the symbol on the right-hand side of the message.
I missed the previous chats. How do I see what has been said?
You can review past messages by scrolling through the chat history or visiting the players’ profiles.
Why do the players speak my language? He said he doesn’t speak my language.
Messages are translated for you and player based on your selected languages in the app.
I don't speak the player's language; how do they understand?
Messages get translated to the player's preferred language.
Are we really chatting with the players?
Yes, it’s always the players themselves! They joined The Residency because they really wanted to connect with you in a fun way.

Settings

How do I change my language settings?
In your profile settings, find the language settings to make adjustments.
How do I turn on push notifications?
Access your profile settings and ensure push notifications are enabled.
How do I check which footballers are on the Residency?
Access footballers in the community section by going to your profile and then to settings.
How do I change which Residency stars I follow?
Access footballers in the community section by going to your profile and then to settings. Then select the players you want to follow.
How do I know if I’m following the player or not?
A coloured image with a green outline indicates you are following; black and white without an outline means you are not.

Players

When are new players joining The Residency?
New players will be announced on our social media and on our app. Stay tuned and feel free to send us suggestions of who you want to talk to.